Last updated: 13 October 2026
Green Heat Scotland Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Green Heat Scotland Ltd provides heating solutions, including air source heat pumps, boiler installations and underfloor heating systems.
Company details:
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Company name: Green Heat Scotland Ltd
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Company number: SC757574
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Registered office: Murray & Henderson Suite 4, 32 Kempock Street, Gourock, Scotland, PA19 1NA
Green Heat Scotland Ltd is the data controller responsible for the personal information covered by this policy.
2. Information We Collect
We may collect personal information when you contact us, request a quotation, arrange a survey or use our services.
This information may include:
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Your name, address, email address and telephone number.
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Property details relevant to heating installations or surveys.
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Information provided through website enquiry forms, emails or telephone conversations.
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Details relating to quotations, appointments, installations and payments.
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Technical information about your use of our website, such as IP addresses and browser information, where collected.
We only collect information that is reasonably necessary for our business activities.
3. How We Use Your Information
We use personal information to:
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Respond to enquiries and requests for information.
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Arrange property surveys and appointments.
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Prepare quotations and provide heating installation services.
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Manage customer accounts, invoices and payments.
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Communicate with customers about ongoing or completed work.
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Provide aftercare, maintenance and customer support.
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Meet legal, regulatory and accounting obligations.
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Maintain and improve our website and services.
We may also contact customers about relevant services or offers where permitted by law. You can opt out of marketing communications at any time.
4. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contractual necessity:
Where information is required to provide a quotation, enter into an agreement or deliver our services.
Legal obligation:
Where information must be retained or processed to meet legal, tax or regulatory requirements.
Legitimate interests:
Where necessary to respond to enquiries, manage our business, provide customer support and improve our services, provided these interests do not override your rights.
Consent:
Where consent is required, such as for certain marketing communications or non-essential website cookies.
Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to deliver our services or operate our business.
These may include:
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Heating equipment suppliers and manufacturers.
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Installation partners or specialist subcontractors.
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Payment processing and accounting service providers.
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IT, website hosting and business software providers.
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Professional advisers and regulatory authorities where required.
We only share information where there is a legitimate business or legal reason to do so.
We do not sell personal information to third parties.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on the nature of the information, including whether it relates to an enquiry, completed installation, contractual obligation, warranty or legal requirement.
Financial and accounting records are retained for the periods required by applicable law.
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
7. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is limited to those who require it for legitimate business purposes.
Although we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors interact with our website.
Where non-essential cookies are used, we will obtain consent where required by law.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to: